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Archive for October, 2011

Why is airline customer service so hard? American…surly. USAir…friendly.

I took advantage of USAir’s discounted tickets from DFW to BOS on a recent flight. My first USAir experience, having been a long time AAdvantage member, and was pleasantly surprised at the customer experience. I guess years of flight attendant scowls on AA had lowered my expectations. The USAir gate agents and flight attendants were [...]

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Is Revenue Management a new source of leadership talent?

I attended Bob Cross’s Revenue Management and Price Optimization conference last week.  One of the very interesting take-aways was that several organizations (retail, cruise, lodging) are using their revenue management groups as training grounds to develop talent for their respective organizations. They hire aggressively from colleges, teach them the fundamentals of profitability, then move them [...]

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Where we are: 2011 Revenue Management & Price Optimization Conference

I will be in Atlanta for the 2011 Revenue Management & Price Optimization Conference this week. Speakers from Hyatt, Marriott, InterContinental Hotels Group, Royal Caribbean, Bank of America, Avis Budget Group and Wyndham will participate. I look forward to their comments and observations relative to pricing strategies during the current economic upheaval. Please look for [...]

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In early 2013, we engaged Larry Mendez at Bannerot Partners to conduct a search for a chief operating officer for our company, Supertel Hospitality – a publicly traded REIT located in Omaha, Nebraska. I was familiar with Larry through his work in the hotel industry, and our Board of Directors endorsed the assignment. Larry was incredibly thorough, communicative, and effective throughout the process. In the end, we hired a very qualified candidate that fit our culture perfectly.
Mr. Kelly Walters, CEOSupertel Hospitality
Larry was my main point of contact through the recruitment process and was very thorough in verifying my qualifications and experience, and adequately describing the opportunity.
Mark Boekenheide, AIA, LEED AP, Managing Partner, BBG-BBGM
“I highly recommend Larry Mendez and Bannerot Partners. In the search work that Larry did for us, he was able to identify high caliber candidates in a relatively short time span. We were pleased with the professionalism of the process and the final outcome. “
Bob Joyce, EVP Human Resources, Extended Stay America
Larry has provided first class service to our company on many occassions. His deep knowledge of the market and key individuals, his understanding of our culture and our company projects means he’s provided excellent candidates and has helped us recruit top performers at senior levels of our organization. I highly recommend Larry’s services.
Mr. Olivier Poirot, CEO, Accor North America
I’ve always found him to be the consummate professional. He works very hard to understand the client’s need and has an expansive network which allows him to execute against the strategy.  Larry is ethical beyond reproach and understands how to gently nudge the process forward and across the finish line.
Bill Upshaw, President Lodging and Residential, CSM Lodging